About Zuqepi
A Leeds-based team that builds automated workflows for local businesses, working from 131 Otley Road, LS7 5YH.
How the company started
Zuqepi was set up in 2011, initially as a small consultancy helping Leeds retailers tidy up spreadsheets and stock records. Over the following years the work shifted toward software that could take over repetitive tasks entirely — invoice matching, appointment scheduling, order routing. By the time artificial intelligence tools became practical for smaller companies, the team already had a decade of experience mapping how businesses actually operate day to day, which turned out to be the harder part of the job.
Fifteen years on, the company is made up of 22 people covering software development, data handling and client support. The list of services has grown to 14 distinct offerings, and the team has completed 4,367 jobs for 2,640 clients across 9 districts in and around Leeds. Close to 1,000 of those clients have returned for a second project, which says more about the working relationship than any marketing line could.
Mission and the way we see the work
The mission is straightforward: reduce the number of manual, repeatable tasks a business has to carry out, using software that can be checked, adjusted and switched off if it doesn't work as expected. There's no interest in selling automation for its own sake — a workflow only stays in place if it actually saves time compared with doing the task by hand.
The longer-term view is that most small and medium Leeds businesses will end up running two or three automated processes rather than one large system covering everything. That's the direction current projects are heading, and it shapes how new work is scoped from the first meeting.
Core values
Clear scope
Every project starts with a written outline of what will and won't be automated, agreed before any code is written.
Reversible changes
Automated processes are built so a business can revert to manual handling without losing existing records or data.
Plain reporting
Clients receive straightforward updates on what a system is doing, not technical jargon that needs translating.
How a project is organised
- Initial call. A request submitted through the site or by phone is reviewed and answered within roughly 4 hours, usually the same working day.
- Process review. A team member maps the current manual steps on site or over a call, noting where time is actually lost.
- Proposal. A short written plan sets out which tasks would be automated, what stays manual, and an estimated timeline.
- Build and test. The system is built in stages, with each stage tested against real data before moving to the next.
- Handover and check-in. Staff are shown how the system works, and a follow-up call is scheduled a few weeks later to review performance.
The people behind the work
Daniel
Process analyst
Maps existing workflows with clients before any automation work begins.
Priya
Software developer
Builds and tests the automated systems once a proposal is agreed.
Tom
Client support
Handles day-to-day queries and schedules follow-up reviews with clients.
Grace
Data specialist
Checks data quality and flags issues before systems go live.
Ask about a specific process
Describe a task your business repeats often and we'll say whether it's worth automating.
Get in touch